Alterations & Returns
MADE is a true Made to Measure experience. Your apparel is made just for you based on your measurements and custom feature choices. If for any reason your gear needs adjustments, contact our design consultants and we will guide you through the process.
Alterations may be necessary to dial in the perfect fit for you. If your apparel needs a bit of tweaking, please book an appointment with our design consultants to determine available options depending on your concerns. Oftentimes this may mean a simple adjustment at your local tailor - for which you will be reimbursed.
Please note that we do not offer refunds as all our gear is made according to your measurements and built to fit your needs, no one else's. If there is any issue with the fit or construction of your apparel, please contact us within 10 days of receiving your order.
My apparel doesn't fit, what do I do next?
Start by booking an appointment with one of our design consultants or contacting our customer service team within 10 days of receiving your order to start a Fit Claim. Hang onto the tags from your new gear so we can check everything was made to the specifications you provided.
In your meeting with our team we will discuss your concerns and how best to address them. This may mean sending it to us or a partner facility for adjustments, using a local tailor or technical apparel expert, or something else entirely. Remember, we guarantee a perfect fit so we will figure out the best solution so you can be psyched with your new gear.